DELIVERY INFORMATION


EXTENDED DELIVERY TIMES

Our deliveries are taking sightly longer than usual from the date of dispatch due to current outbreak of COVID-19. Please note our extended delivery information below, and we thank you for your continued support and patience.

Free Delivery:

Free delivery to mainland GB addresses on orders over £199* are by either a parcel courier or a pallet courier. See below for further information.

*Terms and conditions apply. Please note: Free Delivery may be Kerbside only. Highlands and Islands are subject to a delivery charge.

Standard Kerbside Delivery (7 - 10 Days)

Expected timescales is within 7 - 10 working days.

One Man Pallet Delivery (7 - 10 Days)

Extended delivery is estimated within 7 - 10 working days. All deliveries are made Monday - Friday between 7am and 6pm. These are kerbside only. We advise having two bodies available to help the courier with larger or heavy deliveries. Please note, Powerhouse Fitness advise against one man delivery for larger or heavy orders.

Two Man/Ground Floor Delivery: (UK mainland only, up to a maximum of 350kgs | 7 - 10 Days)

Extended delivery is estimated within 7-10 working days. This service is available on larger orders or premium priced products. You will be called to book a delivery day in advance. Subject to suitable and safe access, the couriers will place the product into a ground floor room of your choice.

Parcel Delivery:

All parcels will require a signature or proof of delivery. Our couriers are following social distancing measures and ensure orders get to our customers safely.

Installations (7 - 14 Days) - Not currently bookable online

Please contact our Sales team on 0141 737 2250 or 0141 876 3976 to enquire about installations. All installations may take up to 14 working days. Our Sales team will confirm the booking and our installation team will call to arrange a suitable date.

Installations are for UK mainland addresses except Postcodes: 61, 15-25, 67-73, AB, BT, DD, GY, HS, IM, IV, JE, KA, KA 27-28, KW, KWA, LL, LL 58-62 & 64-78, PA, PA 20-49 & 60-78, PH, PH 17-26 & 30-44 & 49-50, PO 30-40, SA34-28, SY10, TR 21-25, ZE, Southern Ireland, TR. These postcodes will be subject to an additional surcharge.

Life Fitness Install is UK mainland only

Different Delivery Address / ID Checks

We may email you to carry out further checks to verify the cardholders details, such as requesting identification. These checks may delay the dispatch of your order but we aim to request the additional information within 72 working hours of you placing the order. We will never ask for any sensitive information to be sent to us.

Requesting Delayed Delivery

If you are looking for an extended delivery time or to delay the dispatch of your order please call us as charges may apply. Call us on 0141 876 3972

Commercial/Business Orders Delivery:

For commercial gyms/studios please call the sales team to discuss delivery and installation options.

Delivery times can increase during busy periods of the year. Please call to confirm current lead times if you require a quicker or dated delivery.

Mail Order Return Delivery

Please note: Mail Order Return items are pallet / kerbside deliveries due to the product being built.