MESSAGE TO OUR CUSTOMERS - UPDATED 02/04/2020
OUR RETAIL STORES ARE TEMPORARILY CLOSED. ALL INSTALLATION SERVICES HAVE BEEN SUSPENDED.
WE ARE ACCEPTING & FULFILLING ONLINE ORDERS BUT WITH DELAYS.
Dear Powerhouse Fitness Customer,
Our online shop is open and accepting orders for items that are in stock. In Stock items are being added to the website daily. All retail stores are now temporarily closed. Our customer services and logistics teams are still fully operational, and we have added further resources into our warehouse to continue processing all orders received. There have been some problems with the courier network due to driver sickness which have further impacted delivery times. Also due to home working, our phone lines will not be manned, so PLEASE don't phone us. Our Live chat service on our website is exceptionally busy at this time, but is the best way to get in touch.
If you have contacted us and not yet had a response please accept this as an order delivery update and as an apology for not being able to respond yet.
We are unable to provide individual updates to every customer.
- The current delivery timescale is up to 14-21 working days from date of your order. Please note that we cannot guarantee delivery in the event of future government actions being taken.
- You will receive an update once your order has been dispatched containing tracking information.
- Our couriers will notify you of the delivery date when they receive your goods, where you will have the option to make alternative arrangements such as leave with neighbour, change day etc. directly with the courier.
- If you have an install with us booked with us today or later this month we cannot give you a new date until the government issue further guidelines.
We do hope you understand that we will do everything in our power to deliver your order, and our staff are working flat out to process orders, pack and ship, and respond to your questions, all being mindful of home working and social distancing which we are ensuring are being practised.
Thank you for your patience and understanding during this challenging time.
The Powerhouse Team