A Retailer – not just an ‘e’ tailer
Over the past few years, the internet has spawned
many new fitness equipment companies.
On the face of it, this may appear to be good news
for consumers as this will provide a wider choice of
equipment. While this may be true in some cases, it
is not always the case. As more new companies set
up, they each strive to offer different and less
expensive products. More often than not, the new
products on offer are inferior to well established
brands and an apparent saving can lead to a costly
mistake.
When purchasing from Internet Only Companies, also
be particularly wary of warranties. If purchasing
through Internet companies, clarify exactly what
warranty is provided with the equipment. If products
come with a ‘back to base’ warranty, find out who
will pay the carriage to return the item to base,
and then, who pays the carriage to ship the repaired
model to your home? (carriage charges are
considerable), also to put your mind at rest, it may
be advisable to ‘test’ the companies after sales
service to see how efficiently and speedily they
deal with customer complaints. This can be done by
‘mystery calling’ their customer service line.
The majority of our products are provided with an
on-site warranty. This basically means if you
product develops a fault, we will send an engineer
to your home to fix it. For a small number of less
expensive items we operate a ‘back to base’
warranty. This is where we will collect faulty
product, repair, or replace it, and return it to
you. Powerhouse will cover all carriage costs for
products covered under our ‘back to base’ warranty.
Powerhouse-Fitness.co.uk, founded in 1980, is the
longest established fitness equipment company in the
UK and we have the largest chain of Specialist
Fitness Equipment Stores in the United Kingdom with
11 Retail Stores, Telesales Call Centre, On Line
Sales via www.powerhouse-fitness.co.uk and
www.sportfood.co.uk, plus a dedicated commercial
department that specialises in B2B sales.
Our branches, now 11, span the length and breadth of
Britain, 4 branches in London and Surrey,
Nottingham, Leeds, Newcastle, Glasgow (2), Edinburgh
and Aberdeen. We pride ourselves in providing
quality products and service at the best possible
price.
With over 25 years in the fitness industry, we have
the experience to recognise good manufacturers from
bad, quality products from inferior and fitness
equipment that provides useful feedback, as opposed
to expensive gimmicks.
All Powerhouse Staff (over 80 in our team) are fully
trained by the manufacturers on all aspects of the
equipment we sell. Because we have retail branches,
our staff can see, feel and touch the products on a
daily basis, they know what each product’s
capabilities are and the physical size and
appearance, this enables our staff to provide
accurate up to date information to you, our
customer. Most of our staff actively train on the
same products and have a unique working knowledge of
the features and benefits of these products.
This level of customer service can not be given by
“Internet Only” companies, which in many cases,
operate from home, small office or industrial unit
with little or no physical contact with the products
or indeed customers. Staff of internet fitness
companies will seldom be aware of the true
differences between the wide choice of models and
brands, and have probably never seen, let alone
tried out the products.
Our Retail branches display and stock, and have
access to all major brands of fitness equipment,
from Reebok, Life Fitness, Horizon, Tunturi, Pro
Form, Nordic Track, Vision, Trimline etc. If we
don’t stock or advertise a particular brand or
model, this is probably because there are more
suitable alternatives that provide better value for
money.
When you view our range of products, you will know
they have been carefully selected to meet the
highest standards of function and reliability and
provide the best features at specific price points.
When making a purchase from Powerhouse, you can do
so in confidence.
Our branches also stock a wide range of fitness
Accessories,weights, benches multigyms etc. and a
vast range of Sports Nutrition including brands
Maximuscle, Smart-tec, Pro Lab, Reflex, Chemical
Nutrition. Our retail stores also stock the widest
range of boxing equipment from BBE, Title, Everlast,
Lonsdale and Golds Gym.
Not just an E-Tailer - High street branches +
Online expertise
Powerhouse, with our bricks and mortar branches
provide the facility for you to “try before you buy”
and compare different model. Fully trained Branch
staff offer expert advice on the right equipment for
you. Even if you can’t manage to visit our branches,
at least you will know that our staff who answer the
phone are knowledgeable and the advice you get is
personal to your needs.
We also offer a price guarantee, (The Powerhouse
Price Promise) where we will match any other
advertised price or, if already purchased, will
refund the difference within 14 days of purchase.
Give yourself the gift of fitness, call Powerhouse
staff today on 0800 212729, you’ve nothing to lose,
(except weight), and plenty to gain, (including your
health).
Powerhouse - over 25 years fitness industry
experience and fit for the next 25 years, not just
‘here today, gone tomorrow’, or waiting for the next
internet bandwagon!
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