5% OFF orders under £500 with code SAVE5 | 10% OFF orders over £500 with code SAVE10* - End In
Pay Nothing Until 2018 | 0% Finance Available | Free UK Delivery over £99

Customer Service

What time does your customer service team operate, and how can I get in contact?

Our customer service team are available to help from 9am - 5pm Monday to Friday. Please use the contact form on the contact page and select 'Customer Services' from the drop down menu.

Where is my order?

Once you place your order, you will receive an order confirmation by email containing all the details you should need. If you created an account during the checkout process, you can check the status of your order by logging into your account.

How can I return an item?

Please provide your order number and / or delivery post code with reason for return and you will be emailed details.

How can I change or cancel an order?

Please provide your order number and / or delivery post code with alteration or cancellation and you will be emailed details.

Where can I find information about my local store?

You can find your nearest Powerhouse Fitness store on the Find your local showroom page . With stores throughout the UK, you're bound to find a Powerhouse store near you.

How can I track my order?

Please provide your order number and / or delivery post code and you will be emailed details

I found the same product cheaper at another retailer. Do you price match?

Yes we can. If you have seen a product cheaper, please contact our Sales Advice Team 7 days a week from 9am - 9pm on Freephone 0800 212 729 or 00 44 203 603 1504 from outside the UK.

Do you offer international delivery?

Yes. If you require a price for international delivery, please contact our Sales Advice Team 7 days a week from 9am - 9pm on Freephone 0800 212 729 or 00 44 203 603 1504 from outside the UK.

I'm looking for a spare part / replacement part for an item?

Our Technical Services team are available to help. Please use the contact form on the contact page and select 'Technical Services' from the drop down menu.

Does my local store have a particular item in stock?

The best way to find out if your local store has an item in stock is to call. Please use the store locator page to find your nearest store and their contact details.

How do I use a promotional code?

Promotional codes can be redeemed online or instore. To use your promo code online, simply enter it when prompted at checkout. To use your promo code in store, simply take the discount code to your nearest Powerhouse Fitness store.

Do you offer finance?

Yes. We offer a number of finance agreements for almost every circumstance. To apply for finance simply follow the instructions on the product page where you can apply for finance instore, online or by calling 0800 212 729.

How can I pay for my order?

We except a number of payment methods instore, online and by phone. We are constantly evolving the payment methods available to our customers and look to continually expand your options for payment. Payment can be made by card or online via third party payment solutions.

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