Terms and Conditions

How To Order: 1. Visit one of our shops within the UK
2. Call free on 0800-212729 9am-9pm Mon-Sat / 12-9 Sun
3. Buy securely online here from our website, just click the department links on the left
Email us: Equipment for home use - direct@powerhouse-fitness.co.uk
Equipment for use in a business - commsales@powerhouse-fitness.co.uk
Product Suitability: Please note that all products on the main Powerhouse Fitness website are designed for Home use and carry a Home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.

If you are planning to purchase equipment for Commercial use, or have any questions regarding the warranty for commercial equipment, please see our Commercial Site or contact our Commercial Department on 0800 212729 or email commsales@powerhouse-fitness.co.uk who will be able to advise you on the suitable equipment.
VAT: All products listed in our Retail Shop are priced inclusive of VAT, all products listed in our Commercial Section and Sportfood Section are priced excluding VAT, delivery and installation.
Free Gift Offer: Ex-display clearance items and the Concept II Rower are excluded from any promotional offers, and any such offers cannot be combined with any other promotion - please call if you have any questions. Only one free gift per order.
An additional carriage charge may apply to free of charge items. This will appear in your shopping basket once selected.
If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer.
How to pay: Cash (UK stores only)
Cheque (UK stores and online)
Credit / Debit Card (UK stores, over the phone and via our website)
Electronic Bank Transfer (online)

A range of credit plans are available on request including 0% Interest Free Credit on selected items - Call free on 0800 212729 for details.
Pricing: Powerhouse 'Normal Price' is usually the Manufacturer's or Supplier's Recommended Retail Price. The 'Normal Price' may be the RRP/MRP plus carriage, however the price you pay will never exceed the supplier's RRP/MRP and will nearly always be significantly less.
Powerhouse Price Promise: Powerhouse promise to refund any difference in price if you find the same product purchased from Powerhouse in another store or website. To claim any refund under the Powerhouse Price Promise, simply send proof of purchase and a copy of the advertisement or details of where the product is advertised cheaper to: Powerhouse Fitness, 57 Beardmore Way, Clydebank, G81 4HT and we will refund the difference.

Similarly, if you see a product cheaper in any store or website, simply call 0800 212729, and we will do our best to match the price you have seen.

Please note the Powerhouse Price Promise does not apply to products that are not available either direct from Powerhouse or at the companies where these goods are advertised. Our price promise is date specific and any product that has been advertised at a cheaper price after the date of purchase are excluded from our price promise. Any claim made under our price promise must be accompanied by verifiable evidence that the product was advertised a cheaper price at the same time as purchase from Powerhouse. Our Price Promise does not apply to ex-display, mail order returns or end of line items. Powerhouse Fitness reserves the right not to match or refund on specific items if they are not in stock in our warehouse or have been ordered specifically for direct despatch from our supplier.
Buying Items from our Mail Order Returns / Ex-Display Section: Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 6 month warranty.

Ex-Display or Mail Order Returns are classed as 'one off' special purchases and as such are not covered by the distance selling regulations.
Security: We take your security very seriously at Powerhouse. That's why any transactions you make over our website are instantly encrypted and completely safe, and all your credit card details are securely passed to our provider, ProTX, for approval, so we not only do not see your credit card details, they're also not stored in any of our databases.

How do you know that Powerhouse is a 'Secure Site'? Look at the bottom right-hand side of your computer screen when you are making a purchase, you'll see a small yellow padlock in a small box, this tells you that this site is secure. When you see the padlock symbol, double-click it to view the full validity of the Secure Certificate.
Conditions of Free Delivery: At present, free delivery is offered to all Powerhouse customers on selected domestic equipment transactions. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes for home assembly by the customer. Goods will normally be delivered within 5-10 working days. Our free delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers can not give specific delivery time. For a small surcharge, deliveries can be chosen for an AM or PM delivery or a Saturday morning. Please contact us for further details. As a general rule, all orders over £200 in value will be delivered free in UK mainland, and over £600 free to Northern Ireland, however many orders under £200 will also be delivered free, to check simply proceed to shopping basket and check your available delivery options.

Delivery to Northern Ireland is free on equipment orders over £600.

For heavier items such as treadmills, elliptical trainers and multi-gyms, we strongly recommend you purchase our premium two man delivery service at a small surcharge.

Our one man free delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man free delivery service may require assistance from you to assist or move the goods from the drop off point into your home.

Please do not ask the delivery driver to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation.

Free delivery, where provided, applies to the UK mainland only. Free delivery is provided only to customers purchasing equipment for home use; not for commercial installations.

Powerhouse use both internal and third party carriers. Occasionally deliveries can be delayed for reasons out with our control. Powerhouse can not be held responsible for losses relating to late or failed deliveries.
Delivery Of Your Goods: Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 72 hours of delivery of any damaged packaging.

Any damages, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to: customerservice@powerhouse-fitness.co.uk

Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum15% restocking charge.

Powerhouse can not be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery.

While we will make every endeavour to deliver your products at the time promised, Powerhouse accept no liability for any incidental expenses caused by late or failed deliveries, or for any damage caused to property while delivering or installing your goods.
Warranties: All new equipment sold by Powerhouse is covered by a minimum one year parts and labour cover. In many cases the warranty is greater than this.

The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit.

If an item develops a fault, please e-mail techserv@powerhouse-fitness.co.uk stating the equipment you have, (brand and model number), serial number and a brief description of the fault.

Powerhouse will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Powerhouse. Powerhouse will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Warranties only apply to goods within mainland UK.
Extended Warranties: All warranties (Manufacturer and WarrantyPlus+) are valid to UK residents only. Extended warranties, offer upgrades to manufacturer's warranties to 3 years parts & labour cover. Warranty Plus is available by phoning 0800 212729.
Customer Service: For customer service please use the contact us page.

All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.

Incorrect/Faulty goods must be returned to us before replacements will be dispatched.

We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.

Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.
Your right to cancel: You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Powerhouse reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.

Our Standard 10 day return and 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Powerhouse and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 10 day return policy or our 30 day online return option. These terms and conditions do not affect your statutory rights.

Any free gifts received with your order must be returned if an order is cancelled.

Please note: our couriers do not collect any unpackaged goods.

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 7 days of receipt of RMA.

If you wish to return goods, please email customerservice@powerhouse-fitness.co.uk

No cancellation of order will be accepted after 30 days from delivery of goods.

Our Standard 10 day return and 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Powerhouse and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken.
Data protection: All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Powerhouse which would be of interest to you. You must tell us if you do not wish us to do so.
Complaints: Powerhouse Fitness take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about you may direct it to info@powerhouse-fitness.co.uk. You will be guaranteed a quick response.
Waste Electrical and Electronic Equipment: Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.

The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

As a distributor we are committed to reducing the amount of WEEE that goes in to land fill. Laidir Leisure Ltd. Trading as Powerhouse Fitness have joined the Distributor Take-back Scheme (DTS) which means that we have contributed to a central fund to help improve local recycling centres.

You can find information regarding your local recycling centres on www.recycle-more.co.uk
Buy Now Pay Later: If you need more information please phone 0800 212729 and ask for written details.
Disclaimer: Powerhouse endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product.

While every effort is made to provide accurate and up to date information, Powerhouse can not be held responsible for any errors or omission on our website or brochures.

Although Powerhouse endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, Powerhouse Fitness accepts no liability for viruses or virus damage as result of using this website.

The terms of the contract do not effect your statutory rights.

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Terms and Conditions